our privacy policy
You don’t have to go through worries about your privacy.
We value and protect your privacy when it comes to data and information shared with us.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Address
Email address
Phone number
Payment details (processed securely by third-party providers)
b. Service-Related Information
Appliance type, model, and fault description
Booking details and job history
Engineer reports
Communications between you and our team
c. Technical Information
IP address
Browser type
Device information
Cookies and usage analytics
2. How We Use Your Information
We use your information strictly for operational and service-related purposes, including:
Processing bookings and scheduling repairs
Communicating updates and confirmations
Delivering repair and diagnostic services
Managing payments and invoicing
Improving service performance and customer experience
Maintaining security and fraud prevention
Meeting legal and regulatory obligations
We do not sell your data to any third party.
3.Lawful Basis for Processing
We process your personal data under one or more of the following legal bases:
Contractual necessity: To deliver the services you request
Legitimate interests: To improve operations and ensure service reliability
Legal obligation: To meet regulatory requirements
Consent: When you explicitly agree (e.g., marketing emails)
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4. Data Storage & Security
We use secure, encrypted systems to store and protect your information. Measures include:
Encryption in transit and at rest
Access controls and authentication
Activity logs and audit trails
Regular backups and system monitoring
Only authorised staff can access your data for valid business purposes.
5. Data Sharing
We may share your information with:
Engineers or subcontractors performing repairs
Payment processors
IT service providers (secure hosting, scheduling systems)
Regulators or authorities, only when legally required
We ensure all partners follow strict data protection standards.
6. Data Retention
We retain your data only as long as necessary:
Job records and invoices: typically 6 years (legal requirement)
Communications: retained for operational and audit purposes
Marketing consent: until you opt out
7. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data (where applicable)
Restrict or object to processing
Withdraw marketing consent
Request data portability
To exercise these rights, contact us at the details below.
8. Cookies
Our website may use cookies to improve functionality and analyse usage. You can adjust your browser settings to refuse cookies if preferred.
9. Third-Party Links
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data (where applicable)
Restrict or object to processing
Withdraw marketing consent
Request data portability
To exercise these rights, contact us at the details below.
core values
At Faultfree Engineering Group Ltd, we treat customer data with the same level of care and precision that we bring to every repair job. These core values guide how we handle, protect, and manage all personal information.
Confidentiality
We protect all personal information from unauthorised access. Only trained team members with a valid business need can access customer data.
2. Transparency
We are clear about what data we collect, why we collect it, and how it is used. Customers always know how their information is handled.
3. Integrity
We maintain accurate and reliable data at all times. Information is stored, processed, and updated securely to prevent loss or alteration.
4.security
We use encrypted systems, secure storage, strict access controls, and continuous monitoring to safeguard all personal information.
5. Accountability
We take responsibility for every aspect of data handling. Our processes are documented, auditable, and aligned with regulatory standards.
6.Lawfulness
We comply fully with UK GDPR and all relevant data protection laws. All data processing is done on a valid legal basis.
7.data minimisation
We collect only the information required to deliver our services—nothing unnecessary.
8. Fair and Proper Use
Personal information is used strictly for operational purposes: bookings, communication, payments, diagnostics, and legal compliance.
9.Respect for Customer Rights
Customers have full control over their personal data. We honour requests to access, correct, delete, or restrict information.
10.Reliability and Availability
We ensure customer data is always available when required, backed up properly, and protected against downtime or loss.
contact us
get in touch with faultfree Engineering Group
For privacy-related questions or data requests, contact:
attention
Monday to Friday
9:00 to 9:00 pm
phone
+442080920440
cs@faultfreegroup.co.uk