t & c apply
1.definitions
Company: Faultfree Engineering Group Ltd
Customer: Any person or organisation receiving services
Engineer: Any representative carrying out work for the Company
Work: Repairs, diagnostics, installations, maintenance, or related services
2.scope of work
faultfree engineering Group carry out all work with reasonable skill, care, and professional standards. Work is subject to availability and acceptance following a customer request.
3. Callout & Diagnostic Fees
Faultfree engineering group callout or diagnostic fee may apply and is payable whether or not a repair is completed. This fee covers the engineer’s time and assessment.
4. Estimates & Quotes
Faultfree Engineering Group Ltd Estimates provide an approximate cost based on initial assessment.
Final costs may change if parts, additional labour, or unforeseen issues arise.
Quotes are valid for 30 days unless stated otherwise.
5.Parts & Special Orders
Special order parts may require payment upfront.
Ordered parts are non-refundable unless faulty.
Delivery times depend on supplier availability.
6. Payment Terms
Faultfree Engineering Group Ltd Payment is due immediately upon completion of the service unless previously agreed in writing.
Accepted payment methods:
Debit/credit card
Bank transfer (official business account only)
Cash (pre-authorised only)
Payments must never be made to an engineer’s personal account.
7. Cancellation & Missed Appointments
Cancellations made with less than 24 hours’ notice may still incur the callout fee.
If access cannot be gained when the engineer arrives, a callout fee may apply.
8. Warranty on Work
Labour warranty: 30 days
Parts warranty: manufacturer-backed only
Warranty exclusions:
Misuse or accidental damage
New faults unrelated to our work
Issues caused by electrical/plumbing conditions outside our control
Damage caused by continued use after a fault is identified
9. Customer Responsibilities
Faultfree Engineering Group Customers must ensure:
Safe and unobstructed access to the appliance
Accurate information about the issue
An adult (18+) is present during the appointment
The work area is safe for the engineer
10.Engineers conduct
Faultfree Engineering Group Engineers will:
Carry ID
Work professionally
Provide honest assessments
Never request payment to personal accounts
Follow safety procedures at all times
11. Liability
Faultfree Engineering Group We are not liable for:
Pre-existing faults
Damage caused by poor installation or misuse
Loss of food, revenue, or consequential losses
Issues revealed during work (e.g., leaks, wiring faults)
Liability is limited to the cost of the service provided.
12. Refusal of Work
Faultfree Engineering Group LTD reserve the right to decline or stop work if:
Conditions are unsafe
The appliance is beyond economical repair
The Customer behaves abusively
Payment terms are not met
13. Data Protection
We follow UK GDPR guidelines. Customer information is used only for bookings, communication, and billing.
14. fraud& security
We will never:
Request bank details by text or social media
Accept payments to personal accounts
Send engineers to a property without confirmation
Report any suspicious activity immediately.
15.15. Complaints Procedure
Complaints should be submitted in writing via email.
Management will review and respond within a reasonable timeframe.
. Governing Law
These terms are governed by the laws of England and Wales.
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core values
Continuous Improvement
We review our work, customer feedback, and industry standards regularly to improve service quality and policy clarity1.transparence
Faultfree Engineering Group ltd communicate clearly, avoid hidden charges, and ensure customers understand fees, processes, and timeframes before work begins.
2.professional integrity
Every Faultfree engineering Group service is carried out honestly, with accurate diagnostics, fair recommendations, and no unnecessary upselling.
3. Safety First
All Faultfree Engineering Group LTD work follows UK safety standards, manufacturer guidelines, and industry best practices to protect customers, property, and engineers
4. Accountability
Faultfree Engineering Group LTD stands by our workmanship. If an issue falls under our warranty or responsibility, we address it promptly and professionally.
5.reliability
Faultfree Engineering Group Ltd Appointments, quotes, and commitments are honoured. Customers can expect consistent service and dependable communication.
6. Data Protection
Faultfree Engineering Group Ltd Customer information is safeguarded and used only for legitimate business purposes, in full compliance with UK GDPR.
7. fairness
Our policies—including cancellations, payments, warranties, and returns—are designed to protect both the customer and the business equally.
8.quality assurance
Faultfree Engineering Group Ltd uses approved parts, correct procedures, and proven methods to ensure long-lasting repairs and safe installations.
contact us
get in touch with faultfree Engineering group ltd
your feedback is our bench mark.
attention
Monday to Friday
9:00 to 9:00 pm
phone
+4402080920440
cs@faultfreegroup.co.uk