terms and condtions
Its of good practice to keep be fair and transparent towards our valued customers and community atlarge through polished terms and conditions
t& c
These Terms and Conditions set out the rules, responsibilities, and expectations that apply when engaging the services of Faultfree Engineering Group Ltd. By booking an appointment, requesting a callout, accepting a quote, or receiving any service from us, you agree to be bound by these terms. They are designed to ensure transparency, protect both parties, and establish a fair working relationship.
These Terms and Conditions apply to all services provided, including diagnostics, repairs, installations, maintenance work, and any related activities. Customers are advised to read this document carefully before proceeding with any service. If you have questions or require clarification, you should contact our office directly before confirming a booking.
Faultfree Engineering Group Ltd reserves the right to update or amend these Terms and Conditions when necessary. Any changes will be published or communicated through our official channels
policies & procedures
PURCHASE POLICY
All spare parts purchases must be done in full pointment for purchase to be marked valid and priority.
A Customer has a choice to choose weather express or normal UK delivery conditions should be used for the purchases.
PAYMENT POLICY
All payments due must be settled once the invoice is received.
All payments that lie in overdue shall call for legal actions to be taken against customer.
all payments should be made via our preffered approved banking platforms
All payments should be followed by a receipt and failure to receive a receipt customer should reach out to us immeditely
we only share details using reference numbers and job numbers created for clients.
privacy policy
At Faultfree Engineering Group Ltd, our data handling systems are designed to keep every job, customer detail, and service record accurate and secure. We run automated checks at every stage, so the information you rely on is always clean, consistent, and reliable. Our systems scale with demand, meaning high booking volumes or large workflow batches never slow down operations.
The GDPR principles are fundamental to the GDPR and form all other provisions of the legislation
data protection
accountability
the principle underpins the other six principles and is about taking responsibilty for data protection
integrity and confidentiality
personal data should be kept secure and details of the customers and staff should be protected.
lawfulness,fairness and transparance
We collect data for the purpose that is explained for and after customers consent.
company
features
AS a company we have invested in lots of features to safe guard our customers personal through different measures and inline with data handling.
certified
data management systems
we use data management systems which have got high data protection security and data bleach systems which can easily detect bugs and viruses so as to safeguard our clients personal data for the time its kept with us.
certified data processors
we process data in a timely manner and only for the time needed for. no further data needed apart from oe that lines with the business.
top classes data handlers
We invest in the world class data handling to ease and effortless usage for our.